HTCS — Hospitality & Travel Customer Service
HTCS is designed for students targeting airport ground operations and broader hospitality and travel industry roles. The program combines hospitality service standards with travel industry knowledge, preparing graduates for ground staff, hotel, and tour operator positions. It's the right fit for students who want a career around aviation and travel without necessarily flying as in-flight crew.
Who Should Join HTCS?
- Students who want an airport-based career — ground operations, baggage, gate, or terminal services — rather than an in-flight role
- Those interested in hotel front-office, guest relations, or tour operator and travel agency positions
- Students who want hospitality and travel skills that work across airports, hotels, and tourism companies rather than a single employer type
Eligibility
- Completed Class 12 (10+2) from a recognized board, any stream
- Comfortable with spoken English and basic communication; willingness to improve is expected
- Meets standard grooming and presentation expectations for ground staff / hospitality roles
Curriculum
Airport ground operations and procedures
How terminal operations, gate management, baggage handling, and ground transportation coordinate to keep flights and passengers moving on schedule.
Hospitality service standards and guest handling
Front-office and guest-service standards used in hotels and hospitality settings, including check-in/check-out flow and handling guest requests.
Travel industry knowledge and tour operations
How travel agencies and tour operators package itineraries, coordinate transport and accommodation, and manage client bookings.
Grooming, etiquette, and professional presentation
Personal presentation, posture, and professional conduct standards expected in ground staff and hospitality customer-facing roles.
Spoken English and professional communication
Structured spoken English practice focused on clear, polite communication with passengers, guests, and clients.
Mock interviews and selection preparation
Recorded mock interviews and feedback sessions modeled on real recruitment formats used by airports, hotels, and travel companies.
Career Outcomes
- Airport ground staff and operations roles
- Hotel and hospitality front-office positions
- Travel agency and tour operator roles
Frequently Asked Questions
Who should join the HTCS course?
Students who want to target airport ground operations, hospitality, or travel and tourism roles rather than in-flight cabin crew positions.
What is the duration of the HTCS course?
The HTCS course runs for 6 months, with classes held 2 hours a day, 3 days a week.
Does HTCS train for cabin crew roles as well?
HTCS is focused on ground operations, hospitality, and travel roles rather than in-flight cabin crew training. Students interested specifically in cabin crew roles should look at AHTM or AHCS.
Can HTCS lead to a hotel industry career instead of an airport role?
Yes. The hospitality service modules in HTCS apply directly to hotel front-office and guest-service roles, so graduates can pursue either airport ground operations or hospitality careers.
What are the fees for the HTCS course?
Fees vary by batch and campus. Contact our admissions team at info@centuria.co.in or (+91) 88285 02525 for the current fee structure and upcoming batch dates.
Ready to enrol in HTCS?
Talk to our admissions team about batch dates, fees, and eligibility for the Hospitality & Travel Customer Service program.